Returns & Legal Compliance (Algerian Law No. 18-05)
At tlunettes, enjoy discount prices and guaranteed return rights in full compliance with Algerian E-Commerce Law No. 18-05.
Return Window
30 Days
How to Return an Item in 4 Easy Steps
A fast and straightforward process throughout Algeria.
1. Online Return Request
Log in to your tlunettes customer account and select the items to return.
2. Fast Support Validation
Our team validates your request within 24h and coordinates parcel pickup.
3. Safe Packaging
Place the eyewear securely in its original hard case with all accessories.
4. Rapid Exchange or Refund
Upon receipt and quality inspection, your exchange or refund is processed immediately.
Eligible Items for Return
New, unworn, and scratch-free sunglasses and fashion frames
Original cases, microfiber cleaning cloths, and accessories intact
Defective products covered by the conformity warranty
Non-Eligible Items
Items damaged, scratched, or broken due to misuse or neglect
Opened cleaning sprays or hygiene accessories
Refunds & Satisfied or Exchanged Guarantee
Full compliance with Algerian E-Commerce Law No. 18-05.
30-Day Satisfied or Exchanged Guarantee
If the frame shape or size does not suit your face, we exchange your product free of charge.
Flexible Refunds
Direct refund via bank wire, CCP, or store credit voucher according to your choice.
Return request statuses
These are the typical states you may see as the return moves from request review to refund completion.
Your return request has been submitted for review.
The return is accepted and return instructions are provided.
The returned item is on its way back to the store or vendor.
The returned item has arrived and is waiting for inspection.
The approved refund is being prepared or sent to the payment provider.
The refund has been issued or manually recorded.
Ready to review an order?
Start from your order history if you have an account. If you checked out without signing in, use the tracking page with your order number and checkout email or phone.